All Windward Systems feature ease of use and fast, accurate checkouts
that reduce human error.
 POS
Cash Drawer and Receipt Functions
Windward rings up sales like any register, but faster. All
data is captured for analysis, and inventory is updated in real
time. The program drives an interactive cash drawer, receipt printer,
bar code scanner, shopper display unit, and magnetic card stripe
reader.
The Point of Sale terminal can be a single, stand-alone
unit or part of a network of multiple terminals and other workstations.
Integrated
Credit Card Processing
Windward supports authorization and processing
of credit cards and debit cards. Credit cards are scanned
in at POS and the authorization information prints on the customer receipt, as
does the signature line.
Instant
Access to Customer Information
Customer name and address information can readily be accepted
and entered at POS or in the back office. Windward maintains a customer buying
history which can be viewed at POS with details of every transaction and a dollar
total of purchases to date. When a customer returns to a store, verifying customer
satisfaction on former purchases or intelligently suggesting new purchases has
great impact. A detailed purchase history is also invaluable for controlling
merchandise returns or monitoring discounts.
Adding
or Editing Customers on the Fly
When creating an invoice for a new customer, you
can click on the new customer button to create the customer right then and there.
This is great for warranty purposes or just to increase your mailing list.
Normally, you'll be searching for an existing customer. To do this, just start
typing the customer name and it should appear. If you have several customers
starting with the same letters, you can click on the find customer button to
search for a customer using the customer search screen as used in all other areas
of the program.
In addition, you can edit the existing customer if you need to update the address
or phone number, etc., or be able to view their purchase history to help with
the current sale. For example, if they want to buy a vacuum cleaner bag and you
need to know which model they purchased, you can easily access this history.
"Since the introduction
of System Five, the Co-op has expreienced record sales and profitability figures.
There is no doubt
these
results can be attributed
in a large part to the increased business efficiency which has resulted from
the introduction of Windward System Five Management Package."
Ken Hansen, Manager • Wamuran Fruitgrowers Co-Operative P/L• Queensland
Layaways and Special Orders
Layaways are tracked with detailed payment history, balance and due date. The merchandise on Layaway is tagged as committed inventory in the system. Special orders can be created for out-of-stock merchandise or a custom item, and can generate Purchase Orders to the appropriate vendors. Past due layaways and outstanding special orders are easily reported, tracked and managed.
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"Integration with touch screens, receipt printers, barcode scanners, cash drawers, and pole displays will greatly enhance your checkout speed, professionalism, and customer service".
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RMA
(Return Merchandise Authorization)
Windward includes great support for RMA, both those being returned
to you from your customers and those going from you to your supplier. The RMAs
are tracked and reported until they are completely dealt with.
Item
Quantity and Price Lookup
Why should a store lose customers and sales because
clerks can't find an item or price? Windward allows an instant view of whether
an item is in stock at this store or any other location. It allows immediate
lookup of the correct price of an item which may have lost its tag. The system
can be used to identify and find items similar to what the customer is looking
for, whether by vendor, price range, color, etc.
"Since installing Windward,
ourbusiness has become more streamlined in many ways. Our stock is able to be
kept in balance due to
the ease of checking
items through the system. If any problems arise with stock errors, it's easy
to rectify. Customer balances and information is at the press of a button, and
is easy to obtain, even for those of us who are better at changing tyres than
operating
computers. Our financial reporting has become less of a nightmare with Windward,
especially with GST, as the many and varied reports enable us to complete our
returns accurately,
on a quicker time frame. Our accountants are impressed".
Julie, Partner • Clarence Valley Tyre Centre • New
South Wales
Estimates
Windward allows you to enter estimates using the customer and inventory
items on file. Estimates will have no effect on the inventory on-hand, customer
balances or the profit and loss statement. However, when the customer decides
to make the purchase, you can convert the estimate into an invoice or work order
without having to reenter all the data.
Point
of Sale Summary Reports (X/Z Out)
The daily X/Z Out Report provides a summary of all
the day's activity at a POS station, or for a particular clerk, or for the whole
store. It totals up sales, returns, tax, shipping, and sums paid in and paid
out for each tender and each credit card. It lists and totals all sums in or
out for special transactions, such as Gift Certificates. It totals all line item
discounts by the reasons they were given. This report reconciles the drawer easily
and swiftly,
and its exact breakdowns can help isolate procedural errors for correction.
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